Privacy Policy – Rosebuds Midwifery Clinic
At Rosebuds Midwifery Clinic, your privacy matters to us. We are committed to safeguarding your personal and health information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We understand that sensitive information requires sensitive care—just like our clients.
This policy explains how we collect, use, store, and protect your information, and how you can access or update it.
1. What Personal Information We Collect
We may collect the following types of information:
Your full name, date of birth, and contact details
Medicare or health fund details
Emergency contacts
Medical history, including pregnancy, medication, allergy, and mental health information
Notes from appointments and telehealth sessions
Relevant information from your referring or collaborating healthcare providers
We only collect what is necessary to provide you with safe, effective, and personalised care.
2. How We Collect Your Information
We collect information directly from you when you:
Book or attend an appointment (online or in person)
Complete a registration or consent form
Engage with our telehealth, phone, or email communication
Authorise us to liaise with other healthcare professionals
With your permission, we may also receive information from your GP, hospital, or allied health team to ensure continuity of care.
3. How We Use Your Information
Your information helps us:
Provide midwifery care before, during, and after birth
Plan and document care safely and appropriately
Refer or collaborate with other healthcare providers as needed
Meet clinical, legal, and Medicare billing requirements
Keep in touch with you regarding your care
We do not use your personal information for marketing without your express consent.
4. Use of Clinko – Secure Practice Management
At Rosebuds Midwifery Clinic, we use Clinko, a secure and compliant clinical practice management system, to store and manage client records.
All data within Clinko is stored securely on Australian servers
Clinko is compliant with Australian Digital Health Agency standards and adheres to the Australian Privacy Principles
Your health information is encrypted and protected using industry best practices
Access is limited to authorised midwives and staff only
We regularly review our data protection measures and Clinko’s security compliance to ensure your information is managed safely and ethically.
5. Who We Share Your Information With
We will only share your personal or health information when it is:
Necessary for your care (e.g. with hospitals, doctors, pathology providers)
Required by law (e.g. public health reporting or court order)
Approved by you in writing
We will never sell or disclose your information for unrelated third-party purposes.
6. How We Store and Protect Your Information
We take data protection seriously.
Electronic records are stored securely within Clinko
All access is password-protected and role-restricted
Paper records (if any) are kept in locked cabinets in secured locations
Staff are trained in confidentiality and privacy obligations
We apply the principles of data minimisation, meaning we only retain data that is relevant, and we dispose of it securely when no longer required.
7. Accessing or Updating Your Information
You have the right to:
Request access to your personal and health records
Request a correction if you believe information is inaccurate or incomplete
To do so, please contact us in writing. We may ask for identification to protect your privacy. A small administrative fee may apply.
8. Feedback and Complaints
If you are concerned about your privacy or the handling of your information, please contact us. We take all concerns seriously.
Contact:
Rosebuds Midwifery PTY LTD
Emma@rosebudsmidwifery
0418127787
If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
telephone 1300 363 992 | www.oaic.gov.au
9. Policy Updates
We may update this policy from time to time to reflect changes in regulations or practice operations. The latest version will always be available on request or on our website.